Never lose another customer to a missed call.
The moment you miss a call, Pingbak texts that customer for you, has a real conversation to figure out what they need, and drops the appointment straight onto your calendar. No app for them to download. No lead left on read.
See it work right now, live — no sign-up needed.
Pingbak · Jamie R.Every unanswered call is a customer calling your competitor next.
You're on a job, with a customer, or it's after hours — the phone rings, and it goes to voicemail. Most people never leave one. They just call the next business on the list.
You can't always answer
You're elbow-deep in a job, driving, or already on another call. That's normal — but to the person calling, it just feels like no one's there.
Voicemail doesn't convert
Most callers hang up before leaving a message, and even fewer follow up a second time. The lead just disappears.
Follow-up falls through the cracks
Even when you do call back, it's hours later — after they've already booked with someone who answered first.
From missed call to booked appointment, automatically.
Pingbak plugs into the number your customers already call. No new number to hand out, nothing for them to install.
You miss a call
Someone calls your business and it goes unanswered — busy, after hours, or you're on-site.
Pingbak texts them instantly
Within seconds, they get a friendly text from your business number letting them know you saw the call.
It has the conversation for you
Pingbak asks what they need, answers common questions, and qualifies the lead — sounding like your business, not a bot.
It's booked on your calendar
Once a time is agreed on, the appointment is added to your calendar automatically — you just show up.
Want to see this exact flow yourself? Call or text 727-607-4647 and watch it happen.
Built to run in the background of a busy business.
Pingbak is set up once and quietly catches every lead you would have otherwise missed.
Instant text-back
Every missed call gets a reply in seconds, day or night — so customers know you're still there.
Natural conversations
Every reply is friendly and professional, like your best team member on their best day — never robotic, never pushy. Pingbak asks the right follow-up questions and keeps the thread going until the lead is qualified.
Automatic booking
Book a scheduled visit or just a call — whatever the job needs. Agreed-upon times go straight onto your calendar, no double-booking, no back-and-forth.
Keeps your number
Works with the business line your customers already know. Nothing new to advertise.
One dashboard
See every conversation, lead, and booking in one place — from your phone or laptop.
You're always looped in
Jump into any conversation yourself at any time — Pingbak hands off the moment you want in.
Filters out tire-kickers
Set the job size you actually want in your business profile — Pingbak steers low-value leads out politely so you're not tied up chasing work that was never worth taking.
Your team has questions. Internal Helpline answers them — instantly, from your own documents.
A second, standalone product: a dedicated number your own staff can text with questions, answered from the specs, policies, and procedures you already have.
Just their phone — nothing to install
Add a technician's number to the allowlist and they can start texting right away. No account to create, no app to download, no password to forget.
Fewer interruption calls to the office
Instead of calling a supervisor mid-job — or skipping the manual because digging through it takes too long — your team texts the question and gets a straight answer back in seconds.
Actually reasons from your documents
This isn't a keyword search or a canned FAQ bot. It reads the specs and procedures you upload and works out the specific answer to the question actually asked — asking one follow-up first if it needs a detail you haven't given it yet.
Internal Helpline · Marcus T.Two products. Flat rates. No hidden fees.
Lead Response and Internal Helpline are each a standalone product — a one-time activation, then one predictable monthly rate. Buy either one on its own, or both.
Lead Response
Missed-call text-back & AI lead qualification.
Covers your dedicated Pingbak number, training Pingbak on your business, and connecting your calendar.
Cancel anytime. No per-lead fees, no per-message fees, no surprise add-ons.
- Unlimited missed-call text-backs
- AI-driven lead qualification & conversation
- Custom job-value thresholds to filter out tire-kickers
- Automatic calendar booking
- Keeps your existing business number
- Up to 20 team members per business
- One shared dashboard for every conversation
Internal Helpline
A dedicated number your team can text with questions.
Covers your dedicated Helpline number and getting your documents loaded in.
Cancel anytime. Standalone from Lead Response — no bundle required.
- Unlimited staff questions, answered from your documents
- Upload PDFs and spreadsheets, or just type a quick note
- Genuinely reasons & calculates — not a keyword search
- Sends the document itself by text or email on request
- Escalates to a manager when it can't find a real answer
- Full activity log of every question asked
Built for businesses that live and die by the phone.
If a missed call can cost you a job, Pingbak is built for you.
Good to know.
Do I need a new phone number? +
No — you keep giving out the number you already have. There's a quick one-time setup (a couple minutes) so calls you miss on that number forward to Pingbak automatically; from there, the conversation happens on your dedicated Pingbak number.
Will it sound like a robot? +
No. Pingbak is set up with details about your business so the conversation reads like it's coming from you or your team, not a generic bot script.
What calendar does it work with? +
Pingbak syncs with the calendar you already use — including Google Calendar, Outlook (Microsoft 365), and Apple Calendar — so bookings show up right alongside the rest of your schedule.
Google Calendar
Outlook
Apple Calendar
Can I take over a conversation myself? +
Any time. Every conversation is visible in your dashboard, and you can jump in and reply directly whenever you want.
What does Lead Response cost? +
A one-time $349 activation fee — covers your dedicated number, AI setup, and calendar connection — then $199/month after that. No hidden fees, no per-lead or per-message charges. Each business account includes up to 20 team members.
Do my technicians need to download anything? +
No, they text the number you give them, the same way they'd text a coworker. No app, no login, no account to set up.
What happens if it can't answer a question? +
It says so plainly rather than guessing. With escalation on, it also sends one courtesy text to your top-priority manager.
What if my documents change? +
Upload the new version and it's live immediately — no delay, no reprocessing. Remove one and it stops referencing it just as fast.
Can I control who's allowed to use it? +
Yes — an allowlist of phone numbers. Add someone and they can start texting right away; remove them and access ends immediately, since the number itself is what grants access.
What does Internal Helpline cost? +
A one-time $349 activation fee — covers your dedicated Helpline number and getting your documents loaded in — then $199/month after that. No hidden fees, no per-question charges. Standalone from Lead Response — no bundle required.